FAQ - Frequently Asked Questions
Q: What sizes do you offer?
A: We offer a range of sizes to cater to different body types. Our size chart is available on each product page to help you find the perfect fit. If you are unsure about the size chart or want to ask us about size, please contact us and we will do our best to help you.
Q: How do I know my size?
A: Our size chart provides detailed measurements to assist you in selecting the right size. If you're still unsure, feel free to reach out to our support team for personalized guidance at support@freshstreetwear.com
Q: What's your return and exchange policy?
A: We want you to be thrilled with your purchase. Check out our return and exchange policy [here] for all the details on how to proceed.
Q: Do you offer international shipping?
A: Yes, we ship our fresh streetwear to most countries around the world. You can find more information about our international shipping and shipping policies [here].
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email. We got a easy-to-use tracking page on our website. You can use this to track your package's journey to your doorstep. You can find your tracking page [here].
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including VISA, Mastercard, American Express, and Apple Pay, to make your shopping experience secure and convenient.
Q: How often do you release new collections?
A: We're constantly working to keep your streetwear closet fresh. New collections drop regularly – stay tuned to our website and social media channels for updates.
Q: What's the best way to stay updated on promotions?
A: Subscribe to our newsletter and follow us on social media to be the first to know about sales, promotions, and exclusive offers.
Q: Do you have a loyalty or affiliate program?
A: Yes, we value your loyalty! Learn about our loyalty program and how you can earn rewards [here].
MY ORDER
Q: I gave up the wrong address, what do I do?
A: We process all orders continuously and therefore we can not change the information in your order after it has been placed.
A: How do I track my order?
Q: You will receive your tracking number as soon as your order is shipped. Track your order here.
Q: Can I cancel/change my order?
A: Our warehouse works as quickly as possible to process and send out your order. It is therefore not possible to cancel or change an order after it has been placed. You can return the item if it does not appeal to you.
Q: Why did I not get a tracking number?
A: There could be two reasons for this, our system failed and the tracking number did not register with your order. Please contact us via e-mail and you will receive it manually. If this is not the case, your order has not been shipped yet. As soon as your order has been shipped you will receive an email with the tracking number.
Q: Why doesnt my shipping information update, when I try to track my package?
A: When your order is processed by us, an automatic e-mail from our system will be sent to you. There will be a tracking number in this email. It usually takes a few hours from the time your order is processed until the shipping company picks up the package. If there are no updates on the tracking number within 5 days, please contact us by email.
Q: The tracking number tells me that the package has been delivered, but I have not received my order?
A: We are responsible for your package being delivered to you, but in very special cases the shipping companies lose packages. If you think this has happened, we recommend you to contact the shipping company. If they confirm that the package has disappeared, please contact our customer service team for further proceedings.
DELIVERY
Q: How does the package get delivered to me?
A: It depends on the size of your order. If your order do not fit your mailbox and you are not home, the package will be delivered to your closest post office.
Q: What happens if I am not home?
A: If you are not home, the package will be delivered to your closest post office or placed in your mailbox possible.
PAYMENT
Q: How can I pay?
A: With us, you can pay for your purchase with Stripe: (Visa, Mastercard, American Express, Apple Pay)
Q: Why dosn't Klarna accept me?
A: There may be several reasons for this and due to personal information, Klarna can not inform us about it. We recommend you to contact Klarna so that they can inform you why you are not getting accepted. It can be anything from unpaid invoices to incorrect information.
Q: Where is my receipt?
A: Your receipt will be sent to your email with your order confirmation.